1. WHO WE ARE AND WHAT WE DO

1.1 We are Operate, and our address in Riyadh, Kingdom of Saudi Arabia, telephone +966 50 520 8718, email info@operate-solution.com ("Operate", "we", "us"). Operate is a trade name for Operate Information Technology LLC. Operate provides products and services, including cloud-based restaurant management solutions, which involve providing websites. It is a specialized company in providing services related to operation, automation, and digital daily organization for the restaurant and café sector in all its types and forms, as well as all other services provided by the aforementioned company.

2.1 When providing the products, Operate will process personal data. This document outlines how Operate processes personal data, including personal data collected when using our website.

2. WHAT DOES THIS POLICY COVER

2.1 Operate takes your personal data seriously and processes it in accordance with applicable laws and regulations. Operate acts as the ‘controller’ (i.e., person responsible for deciding how your personal data is processed) and has adopted this privacy policy (“Policy”) to establish and maintain the privacy and security of your personal data. This Policy:
* Sets out the types of personal data we collect about you.
* Explains how and why we collect and use your personal data.
* Explains how long we keep your personal data.
* Explains how we will share your personal data – when, why and who with.
* Explains the different rights and choices you have when it comes to your personal data.
* Explains the security measures we apply to protect your personal data.
* Explains how we may contact you and how you can contact us.

2.2 Please understand that by accepting this Policy and submitting any personal data to us, you agree that we may collect, use, disclose and retain such data in accordance with this Privacy Policy, and as permitted or required by law. If you do not agree with these terms, then please do not accept them or provide any personal data to us.

2.3 Please also note that we will not be able to respond to you, provide the relevant Services to you, or deal with your enquiries unless you provide us with the required personal data as set out or referred to in this Privacy Policy, unless we indicate the supply of the personal data is optional.

3. WHAT PERSONAL DATA DO WE COLLECT ABOUT YOU AND HOW DO WE COLLECT IT

3.1 We collect the content, communications, and other information you provide when you use our Services, including when you sign up for an account (if relevant) or communicate with us including by email. This includes your name, email address, phone number, name of your business (where relevant), and location/country and payment information (where relevant).

3.2 We also collect additional, specific personal data depending on the Products you are using:
* ID Validation: ID number, place of issue, expiry date, date of issue.
* CR Validation: CR number, UNN, entity name, issue date, expiry date, business type, place of issue , owner name, manager name.
* Other information: outlet name, address, contact person, contact details, and other information you may supply us with during the onboarding process.
* CR information (CR number, UNN, entity name, issue date, expiry date, business type, place of issue , owner name, manager name, as relevant).
* ID information (ID number, place of issue, expiry date, date of issue, as relevant).
* VAT registration information.
* Recordings of sessions/meetings.
* Any other information you provide us with.

3.3 In addition we also collect the following personal data:
* Usage: we collect information about how you use our Services, such as the the time, frequency and duration of your browsing activities, and how you use the features provided by the Services.
* Device information: we collect information on the devices you use, such as the model and kind of the device you are using to access our Services, the operating system, hardware and software version together with other technical information (e.g. your IP address).
* Your opinions about our products and services: information you share rating your experiences and satisfaction with the provision or receipt of our products or services or otherwise dealing with us.

4. Where you use our website, we also use cookies to collect personal data from your device to help us enhance the Services provided, and to ease your access to our services, for example they allow you to repeatedly use our services on the same device without having to login or adjust the preference settings each time. We collect web statistics automatically about your visit to our website based on your IP address. This information is used to help us in improving your experience on our website and our app.

5. Where Do We Collect Personal Data About You From
We collect your personal data directly from you, meaning the personal data you provide to us when using our services or communicating with us. We also collect your personal data through the use of cookies as described above. Additionally, we may collect your personal data when you visit our offices, and we may obtain personal data from your organization and any relevant partners.

6. We use your personal and business data, as well as all the information you have provided to us, for the purpose of providing you with the best service in terms of speed and quality. We have no other goal beyond this purpose.

7. The retention period for your personal data typically depends on the purposes for which we collected and used it, and/or as required by applicable laws. Once we no longer need to retain your personal data, we will take reasonable steps to erase it from our systems and ensure it is erased from those systems.

8. With whom we can share your data:
*We may share your information within Operate to achieve your joining goals within our family.
*If we undergo a change in ownership, your data may be shared with the new owner of Operate.
*We may share your information with our partners to enhance our business operations and ensure you always receive the best service.
*We may share your information with government authorities if required or if we are compelled to defend ourselves, our rights, or our intellectual property, and so forth.
*We may share your data with our employees, agents, contractors, and advisors.
* By accepting the Privacy Policy, you allow us to use your data, especially your business name, trademark, and logo, within our marketing plans on our website, social media pages, and marketing exhibitions we may participate in, for the purpose of marketing our services to other clients.

9. By accepting this Privacy Policy, you agree to share your data as outlined above and in accordance with applicable laws and regulations related to this matter.

10. Links to Other Websites
Our website may contain links to other websites or advertisements from other sites, and we do not assume responsibility for the data collection methods used by those websites. You can review the privacy policies and content of those websites accessed throu gh any link within this site.

11. By accepting this Privacy Policy, you agree to the storage of your data within the Kingdom of Saudi Arabia and have permitted Operate to do so. Additionally, we reserve the right to transfer your data locally and internationally, all subject to relevant laws and regulations, and for the purpose of providing our services to you to the fullest extent.

12. Protecting the confidentiality of your data is of utmost importance to us. We implement a variety of technical, administrative, and physical measures to safeguard your personal information from disclosure or unauthorized access by third parties. Please note that while we take reasonable precautions, we cannot guarantee the security of personal data transmitted over the internet or stored electronically, especially in the event of circumstances beyond our control that may lead to data breaches. Additionally, we may disclose your information if we believe in good faith that such action is necessary to comply with the law or to protect our rights or property.

13. Changes to the Privacy Policy
We reserve the right to modify the terms and conditions of the privacy and information security policy when necessary and appropriate. Any changes will be implemented here or on the main privacy policy page, and you will be continuously notified of the data we collect, how we will use it, and to whom we will provide it.

14. Your concerns and interests regarding the confidentiality and privacy of data are of utmost importance to us. We hope that these concerns will be addressed through this policy.

15. If you are not satisfied with how we have handled your personal data, or if you have any other questions regarding the processing of your personal data, please contact us at: info@Operate solution.com or by written notice to the Data Protection Office Riyadh, Kingdom of Saudi Arabia Arabia.